Delivery and Return Policy
Logan Island Tours sells services (tours and activities on Sal Island, Cape Verde), not physical goods. This Delivery and Return Policy explains how the service is delivered and how cancellations and refunds work.
Delivery of the service
- After payment you receive the booking confirmation and voucher by email. They are also always available in your account on this website.
- The day before the tour we email you the exact pick-up time. Hotel pick-up and drop-off on Sal are included when stated in the tour description.
- The service is delivered on the booked date and time by our guides, or by the local partner indicated for the activity.
- Partner activities that need confirmation: we inform you by email. If the activity cannot be confirmed, you receive a full refund.
Cancellations and returns (refunds)
- Free cancellation up to 24 hours before the start of the tour: full refund.
- Cancellation less than 24 hours before the start, or no-show: 20% of the total price is retained and the rest is refunded.
- If we have to cancel (weather, safety or operational reasons), you can choose another date or receive a full refund.
- Refunds are made to the original payment method (card through SISP / rede vinti4, or PayPal). Card refunds are processed by the bank and may take a few working days to appear on your statement.
- You can cancel online with the link in your confirmation email or in your account, or by contacting us.
Prices and payment
- Prices are shown in euros (EUR) and in Cape Verdean escudos (CVE). Card payments are charged in CVE (1 EUR = 110.265 CVE). PayPal payments are charged in EUR.
- Local fees shown in the tour description (for example entrance fees) are paid on site.
Customer support
info@loganislandtours.com · +238 924 58 10 (also WhatsApp) · Santa Maria, Sal, Cabo Verde